Refund policy

Our products are digital. Once a file or access detail is delivered, it cannot be "returned" — but we stand behind what we sell.

Broken or inaccessible files

If a file you received is corrupted, won't open, or an access link doesn't work, tell us within 7 days of purchase. We will fix or replace it within 3 working days.

When we refund

• We cannot fix or replace a broken file within 3 working days.
• You were charged twice for the same product.
• You paid but never received delivery, and we cannot deliver.

Approved refunds are processed to the original payment method within 5 to 7 working days.

What isn't refundable

• Change of mind after successful delivery.
• Claims made more than 7 days after purchase.
• Issues caused by software or devices on your side that we don't control.

How to claim

Email care@digi8.store or WhatsApp 8899910296 with your order number and a short description of the problem. Screenshots help us fix things faster.

Unhappy with how a claim was handled? Contact our grievance officer.